How to reconnect your ASTRO



You can reconnect your ASTRO service by using one of the following method:

1. SMS
Type ASTRO RCO AC <acount number> and send to 33310.

example :

ASTRO RCO AC 898976890

You will get a message and your service normally will be restored within 3 HOURS. Normally it would take about 20 - 40 minutes.

However sometimes you will receive this message :

RM0.00 Reconnection  request is unsuccessful due to technical error. Please try again Later. We apologise for the inconvenience caused . / Astro

If you receive this SMS, use the MMS method.

2. MMS 
If you make payment using bank other than Maybank and Public Bank, it will take 1 -2 days before ASTRO receive your payment. However that's long time to wait so what you need to do is to send an MMS. Snap the picture of your payment slip, type ASTROMMS AC <Account Number> and send it to 32777.

* Remove the first and last digits of your account number. If your account number is: 0999888220 just type 99988822 because it only accept 8 digits account number.

Example:
ASTROMMS AC 99988822

*once again please make sure your account number is 8 digits by removing the first and the last digits of your account number.
*Remember to attach the payment slip. If you paid online, print screen the transaction summary or just snap it with your smartphone.

4. Call for Reconnection
Call ASTRO costumer service number is the fastest way to reconnect, however it is expensive compare to SMS and MMS.

0395433838

-Select preferred language
-Select Billing
- Then select Other Question
- Wait for the CS to answer your call and ask for reconnection.

You can also contact ASTRO on thier official Facebook page. https://www.facebook.com/Astro

Comments

  1. suara rakyatAugust 1, 2018 at 3:53 AM

    Bangang astro

    ReplyDelete
  2. UnknownAugust 7, 2018 at 9:34 PM

    Very bad service ..no bill provide but cut the broadcast even same month not make payment

    ReplyDelete
  3. ManSeptember 12, 2018 at 2:55 PM

    Lebih teruk dari tnb

    ReplyDelete
  4. UnknownOctober 6, 2018 at 2:39 PM

    yes.....macam bangang..bulan ini je tak bayar kena potong ...just dua hari potong..bukan mahal pun bil
    ....bila call tak dapt..email entah aku tanya soalan ape dia jawab ape.....lepas itu aku kata nak cut cost subscrition dia kata harga lagi mahal..butoh lar

    ReplyDelete
  5. UnknownOctober 9, 2018 at 5:26 PM

    Malam tadi bayar astro bill...terkejut tengok bil rm80.50....sedang kan kita just ambil package rm43 +
    Kalau macam ni....susah lah....

    ReplyDelete
    Replies
    1. _nrl.AtikahJune 16, 2019 at 7:41 PM

      Yes that's right... ASTRO REALLY NOT APPRECIATE CUSTOMER

      Delete
  6. UnknownOctober 19, 2018 at 7:18 AM

    Astro babi

    ReplyDelete
  7. UnknownDecember 8, 2018 at 9:12 PM

    So not professional...Payment made but not updated.... Luckily keeping all those receipt ..when call to clarify, only preset operator audio is available....to hell lar Astro...time to change...

    ReplyDelete
  8. UnknownFebruary 28, 2019 at 3:06 AM

    Sudah bayar tadi rm150 bankin BSN tolong lah sambung

    ReplyDelete
  9. AnonymousMarch 19, 2019 at 1:52 AM

    Account disconnected..paid through public bank but its vy difficult to contact them via msg/cal.. Irritating wt their bad service..no way to talk wt cs

    ReplyDelete
  10. UnknownMarch 23, 2019 at 5:08 AM

    Kalau macam punya servis dah boleh tukar lain

    ReplyDelete
  11. UnknownApril 21, 2019 at 12:53 AM

    Isi top up hp rm20..
    Call astro services ..hantu jahanam ... Tinggal rm 1 lebih....
    Nak call punya lah susah korang....
    Naik klaim duit mcm taik operator korng call..
    😠😠😠

    ReplyDelete
  12. UnknownApril 26, 2019 at 2:50 PM

    Very true about ASTRO services. Been subscribing for years.
    A little delay in payment, CUT but to connect pricedpro for connecting takes a winding method , bill is beyond subscribed amount.

    ReplyDelete
  13. UnknownApril 29, 2019 at 11:04 PM

    Dh bayar for 2 months on 13th Februari haritu..kene potong on 19hb April haritu...hari nie bayar rm156 plus rm20 for activation..still got msg outstanding rm300++..what the hell....

    ReplyDelete
  14. UnknownMay 6, 2019 at 4:34 AM

    Very bad attitude customer service

    ReplyDelete
  15. UnknownMay 6, 2019 at 4:35 AM

    MMS to 32777 totally not working, after sending always reply invalid request

    ReplyDelete
  16. UnknownMay 31, 2019 at 8:16 PM

    Bad services and outdated CS. All they need is our money. Disconnected immediately and after payment done we have to chase them to reconnect added we have to pay reconnection fee. WTH! ASTRO management pls learn what is service after sale. No matter you serve 100 tons of people but every single person is making profit to you.

    ReplyDelete
  17. UnknownSeptember 7, 2019 at 2:52 AM

    Astro pundee

    ReplyDelete
  18. UnknownJanuary 3, 2020 at 1:50 AM

    Dah bayar 170 masih blum sambung lagi..astro mmg lembab

    ReplyDelete
  19. UnknownJanuary 3, 2020 at 4:25 AM

    98348180

    ReplyDelete
  20. UnknownMarch 12, 2021 at 8:35 PM

    Mcm.mna nk cek bila bulanan

    ReplyDelete

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